CUSTOMER CARE REPRESENTATIVE (KENYAN JOBS, JOBS IN KENYA JANUARY 2014)

Title: Customer Care Representative

An international company is looking for Customer Care Representative to work in a busy call centre environment.

Qualifications / Experience

• Diploma in Customer Service / Communications or any related field
• Basic computer knowledge skills in MS office suites
• Minimum 1 year experience in call centre
• Outstanding phone etiquette
• Flexible to work on shift basis
• Excellent Verbal and written communication skills
• Able to manage irate caller situations to respond to the needs of the customer promptly
• Multi channel experience is preferred ie email/chat/phone
• Preferably experience in Customer Service in a contact centre

Preferably living along Mombasa Road

Interested candidates who are qualified for the above positions should send their CV and passport photo to office@solutionafrica.com.

Closing date 10/01/2014

Categories: CUSTOMER SERVICE, RECEPTIONIST, SECRETARIAL