Monday, 21 July 2014

Business Development Executive (Jobs in Kenya, August 2014)

Title: Business Development Executive 

Position Number: TTRKENYA 0010 
Publishing Date: June 2014 
Reports To: Chief Executive Officer 

INTRODUCTION 
Top Talent Resources Ghana Limited is a leading Human Resource service company with rich experience in providing quality Human Resources Services to businesses and institutions across Africa. Our key objective is to transform businesses to be more productive and profitable, giving them right persons for work and helping businesses manage their Human Capital efficiently. Our services include recruitment, executive search, outsourcing and training. We provide quality consulting services in Human Resource and Labour issues. 
Our Mission is to be the most trusted and valued consultants, providing quality Human Resources, services that contribute to achievement of corporate goals, growth, and profitability. We offer services that will ensure that gains are sustained. Our Values: Four shared core values underpin and dominate our operations namely: Relationship, People, Community and Innovation. 


MAIN ROLE: 
This position involves providing strategic leadership and drive for business and revenue generation in the entire Kenya 
region, responsible for business planning, budget management, service delivery coordination and operational 
efficiency. Building and maintaining strategic business relationships and ensuring customers satisfaction, providing 
proactive pricing input, reviews and updates. Proactively follow up on bid progresses, negotiating advance payments 
and driving debt collection. 

KEY ACCOUNTABILITIES 
INCREASE SALES 
 Identify training, recruitment and outsourcing businesses and opportunities 
 Prepare submissions, 
 Facilitate negations and deal closure 
 Plan and organize presentations, proposal defense and seminars 
 Deploy discretion and involve Top Team members for deal closing 
 Develop profitable customer relationships and understanding of the Industries and business drivers, etc. 
 Introduce and sell new solutions per industry demand 


 SATISFY CUSTOMERS 
 Develop and Maintain constant communication with key stakeholders
 Develop deep customer relationships 
 Ensuring proper inter-unit ‘handshakes’ occur 
 Ensure feedback communication from the customer is ‘fed back’ to the team so that we can improve our service  delivery 
 Appreciate customers, plan engagement session with senior managements, regular visits and complimentary gifts 

IMPROVE OPERATIONAL EFFICIENCY 
 Negotiating advance payments and debts collection 
 Ensure pro-active working relationships with all internal stakeholders and develop win-win milestones 

FACILITATE PLANNING & BUSINESS DECISIONS 
 Provide accurate, timely and complete information for operational and strategic use. 
 Drive strategic planning and budgeting 
 Ensure performance reviews and proper customer relationship management 
 Ensure weekly targets are achieved are achieved and communicated in the form of report. This report will be 
based on facts and figures. 
 Responsible for identifying and selecting excellent candidates through screening and proper interviews to 
match up specifications of Top Talent Resources clients. 

ESSENTIAL SKILLS, KNOWLEDGE AND COMPETENCE 
 Must have market & customer understanding 
 Working experience with a human resources consultancy firm/competitor. 
 Good oral and written communication; communicate ideas, thoughts and issues clearly. Exceptional writing and 
public speaking skills 
 Ability to gather accurate competitive, business, budget and customer information, from a wide variety of 
sources 
 Ability to network and make valuable contacts 
 Ability to persuade colleagues, senior managers (within the company), partners and customers, through sound 
arguments, logic or emotion, Strategic thinking ability 
 Attention to details 
 Ability to cultivating long lasting, mutually beneficial business and social relationships 
 Comfortable with making presentations to top level management/ decision making teams 
 Skills at networking and network-building; a strong commitment to partnership working 
 Ability to apply tact and diplomacy 
 Excellent organisational skills, ability to multi task and manage time effectively 
 Ability to work in a pressurised work environment 

EDUCATION AND EXPERIENCE: 
 Bachelor's degree in Business Administration, Business, Sales and Marketing or related field. 
 Knowledge and understanding of the issues and processes involved in the delivery training, recruitment and  outsourcing services 
 Track record of meeting set performance targets 
 Experience with payroll administration  3-5 years of successful application of business and sales management people management experience and within 
the Human Resources Consultancy industry 
 Experience in any of the following fields: corporate communication, marketing, organizing seminars, media will  be an advantage 

KEY PERFORMANCE INDICATORS: 
o Gross profit (business won) 
o Debt collection index 
o Quality of customer & competitor intelligence 
o Increase in proficiency level on 
o Number of new customers engaged 

INTERACTS WITH: 
Chief Executive Officers, Managing Directors, Human Resources Manager, Training Managers and job seekers 

Application details:
Human Resources Manager
Top Talent Resources Ghana
Email: jobs@toptalentgh.com

Deadline: 31st July 2014

Administrative Assistant (Jobs in Kenya, August 2014)

Position Title: Administrative Assistant 

Position Number : TTRKENYA 0020 

Publishing Date: June 2014 

Reports To: Business Development Executive 


INTRODUCTION 
Top Talent Resources Ghana Limited is a leading Human Resource service company with rich experience in providing 
quality Human Resources Services to businesses and institutions across Africa. Our key objective is to transform 
businesses to be more productive and profitable, giving them right persons for work and helping businesses manage 
their Human Capital efficiently. Our services include recruitment, executive search, outsourcing and training. 
We provide quality consulting services in Human Resource and Labour issues. 
Our Mission is to be the most trusted and valued consultants, providing quality Human Resources, services that 
contribute to achievement of corporate goals, growth, and profitability. We offer services that will ensure that gains 
are sustained. Our Values: Four shared core values underpin and dominate our operations namely: Relationship, 
People, Community and Innovation. 

 ROLES: 
 Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail 
 Write business letters, reports or office memoranda using word processing programmes 
 Answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries 
 Operate a range of office machines such as photocopiers, computers and faxes 
 File papers and documents 
 Undertake other duties such as banking, or payroll functions. 
 Provide general administrative and clerical support including mailing, scanning, faxing and copying to management 
 Maintain electronic and hard copy filing system 
 Open, sort and distribute incoming correspondence 
 Perform data entry and scan documents 
 Assist in resolving any administrative problems 
 Run company’s errands to post office and office supply store 
 Answer calls from customers regarding their inquiries 
 Prepare and modify documents including correspondence, reports, drafts, memos and emails 
 Schedule and coordinate meetings, appointments and travel arrangements for managers  Maintain office supplies for department
 Schedules and organizes complex activities such as meetings, travel, conferences and department activities for all members of the department. 
 Prepares and maintains database of clients 
 Register job applicants onto database 
 Assist in filling vacant positions 

ESSENTIAL SKILLS, KNOWLEDGE AND COMPETENCE 
 Must have office and client management experience 
 Working experience with a human resources consultancy firm/competitor. 
 Good oral and written communication; communicate ideas, thoughts and issues clearly. Exceptional writing and 
public speaking skills 
 Ability to network and make valuable contacts 
 Attention to details 
 Ability to apply tact and diplomacy 
 Excellent organisational skills, ability to multi task and manage time effectively 
 Ability to work in a pressurised work environment 
 Proficiency in MS Word, MS Excel and MS Outlook a must 
 Knowledge of operating standard office equipment 

EDUCATION AND EXPERIENCE: 
 Bachelor's degree in Business Administration, Business, Sales and Marketing or related field. 
 Knowledge and understanding of the issues and processes involved in the delivery training, recruitment and outsourcing services 
 Track record of meeting set performance targets 
 Experience with payroll administration 
 1-3 years of successful application of management experience 

INTERACTS WITH: 
Clients of Top Talent Resources


Application details:
Human Resources Manager
Top Talent Resources Ghana
Email: jobs@toptalentgh.com

Deadline: 31st July 2014

Sunday, 20 July 2014

Administrative Officer (Jobs in Kenya, August 2014)

Title: Administrative Officer

Reporting to: Senior Associate Operations
Working with :All Evidence action staff and Dispenser for Safe Water Staff Members
Duty Station: Nairobi
Duration: Temporary
Starting Date: Immediately

ORGANIZATIONAL CONTEXT:
Evidence Action is a new organization created to scale proven interventions to improve the lives of the poor in Africa and Asia. We believe
there is a gap between what research shows is effective in development and what happens in practice, and only tackle cost-effective
interventions whose efficacy is backed by substantial rigorous evidence. We identify innovative, appropriate financing mechanisms and build
best practice operational models. We voraciously self-evaluate, learn, and improve our models for scaling with a commitment to transparency
on progress, impact, and value for money.
We are seeking a self-motivated, administrator to provide exceptional support to a busy team for a temporary, short term assignment in
Administration and office support.
The successful candidate will be highly motivated and organized, with some experience relevant to administrative and office support work.
ROLE SUMMARY
To assist with the day-to-day operations of the office environment, to ensure all aspects of administration are completed.
RESPONSIBILITIES
 Carry out general administration as accurately as required
 Identifying project needs and responding to them quickly.
 Using initiative at all times and taking new information relevant to the job summary.
 Provide administrative support to Evidence Action programs.
 Supporting the Finance and Administration team.
 Work with programs on a day to day basis.
 Coordination of transport, airport transfers.
 Process payments for vendors.
 Management of office reception ensuring security at the main door
 Answering calls and taking messages politely.
 To perform general administrative work and any other assigned tasks.
SKILLS
 Enthusiastic and performs all office tasks to the highest standard.
 Excellent customer service to staff and guests.
 Good writing and communication skills
 Ability to harmonize working relations in a multicultural environment
 Analytical skills and good judgment
 Ability to work independently and collaboratively as part of a team in a busy office
 Demonstrated attention to detail, including ability to follow procedures, meet deadlines and cooperate with team members.
 Demonstrate flexibility in order to meet various program needs.
 Basic knowledge in computer applications such as word processing, spreadsheets and google docs.
 Previous experience in a relevant field.

QUALIFICATIONS
- Higher diploma in any Social Science
- Bachelor’s Degree with 3 years’ relevant work experience
 Must have a flexible approach to working hours i.e.: Able to work reasonable additional hours in line with organization activities.

APPLICATION PROCESS
This is an opportunity for a dedicated and highly motivated individual.
Please submit your application to operations@evidenceaction.org , quoting the position “ADMINSTRATIVE OFFICER” in the email subject matter by 20TH July, 2014.

IT Officer (Jobs in Kenya, August 2014)

Job Title:                   IT Officer
Department:             Administration
Location:                   Marsabit with frequent travels to other field sites
Reports To:               HR & Admin  Manager
Closing Date:           1st August 2014

MISSION STATEMENT
Motivated by Christ's love, this position plays a role in promoting the holistic ministry of Food for the Hungry through the framework of the organization’s vision, mission and values.  Food for the Hungry seeks to walk with churches leaders and families in overcoming all forms of human poverty by living in healthy relationship with God and His creation.

SUMMARY
As a member of Food for the Hungry’s Information Technology (FH IT) team, the IT Officer will be responsible in supporting the staff of FH Kenya, as well as assisting daily operations of the IT infrastructure including but not limited to software installation and upgrades, system builds, creating and maintaining organizational databases for assigned project sites; managing all ICT equipment and electronic communication devices, facilitating repairs and maintenance of ICT equipment, preparing periodic ICT reports and organizing ICT related trainings, as well as providing general end user and desktop support which are critical to the operations of FH Kenya.

REPORTING STRUCTURE
This position will report to the Human Resources / Administration Manager. There will be dotted line technical reporting to the Global IT Administrator, Africa region.

FUNCTION AND ESSENTIAL RESPONSIBILITIES:
Key Result Area #1 - Infrastructure Maintenance and Support (60%)
l  Provide IT management support for all FH staff including hardware, software, network, connectivity issues, support tools, and other systems
l  Provide maintenance and security of all network systems, servers, computers, and all other ICT related equipment
l  Provide day-to-day guidance and management on technical activities for other IT associates office and field sites
l  Work in close collaboration with the Global IT office to maintain a secure network, identify and recommend any change in IT that might be required to improve organization performance
l  Test systems and applications including installations and repairs of operating systems (Win XP/Vista/7/8, Ubuntu Linux), Office suite packages (MS Office/OpenOffice/LibreOffice), network monitoring and other software applications
l  Maintain and regularly update thorough documentation relating to the network configuration and its administration, update/register inventory of all computer equipment including software used in all sites
l  Provide quick response to users' requests for help, diagnose problem, provide resolution to staff using email, phone, remote access software or in-person when available
l  Provide users with information on how to avoid the same issue in the future and how to troubleshoot issues for themselves
l  Ensure that users' systems are ready and able to accomplish the goals of the user, including connecting to all centrally provided tools and services
l  Manage and implement a data backup system with standard procedures and ensure all precautions are taken concerning sensitive information
l  Maintain updates of antivirus software on all computers for protection and follows the standard maintenance check list for periodic checks of machines
l  Produce reports of work and activities to be reviewed by supervisor

Key Result Area #2 - Suggest and document best practices for technology users (15%)
     Listen to understand users' ministry goals and technical needs
     Suggest more effective ways for users to accomplish their ministry goals by utilizing technology
     Document and update technology policies, procedures and "How-To" guides

Key Result Area #3 - Communicate to increase end-user awareness and ability to use technology tools and resources (25%)
     Ensure that all users have up to date information about how to utilize their technology most effectively
     Monitors proper implementation of FH Kenya’s ICT Policy
     Organize and train staff on computer care, usage and new technologies
     Proactively engage with end-users, asking if they need help
     Assist and equip end users in finding appropriate training resources 


QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty/function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

     Has a vibrant personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous Christ-like attitude in dealing with people within and outside of Food for the Hungry
     Must be able to work in a cross cultural environment
     Strength and discipline to refuse requests and temptations to cheat, abuse the policies of FH, FH equipment and/or government regulations.
     Strong analytical ability to resolve complex technical issues in addition to effective communication and customer care skills
     Must be goal-oriented and proactive with a relentless focus on results
     Must have demonstrated ability to quickly and independently get tasks done on short deadlines with attention to details and quality
     Ability to reason logically and make decisions in difficult situations.
     Ability to define problems, collect data, establish facts, and draw valid conclusions
     Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
     Ability to sit at a computer for 8 hours a day doing repetitive motions on a keyboard
     Ability to travel to the field with sometimes limited resources and housing
     Must be flexible in work schedule and willing to be availabe sometimes at non standard hours

EDUCATION and/or EXPERIENCE
Hold a university degree (or equivalent) in Computer Science, Information Technology or a related technology degree is preferred; or four years experience with extensive knowledge in networking, system administration, computer maintenance and user support or directly related training; or a combination of education and experience. 
             
TECHNOLOGICAL SKILLS
l  Strong working knowledge in installation, repairs and maintenance of operating systems (MS Windows XP/Vista/7/8) and Office application suites (MS Office 2003/2007/2010)
l  Experience or expertise in Ubuntu Linux, Mac OS X, LibreOffice, Openoffice is an advantage
l  LAN administration experience, system administration, including maintenance and installation of all network equipment including switches, routers, gateways, firewalls
l  Cisco CCNA/CCNP, MCSE or other certifications/trainings in Information Technology, Trainings on advanced/specialized computer applications are advantages
l  Experience in other desktop, web based software and tools, email systems, open source, customized applications are all advantages


Interested and qualified candidates should send their applications, details of current salary, updated CV with three referees  and day telephone contacts, not later than 1st August 2014 to: Human Resources Manager, P.O Box 14978 - 00800 Nairobi or email address hr_fhkenya@fh.org.
Posted on 7/20/2014 11:13:00 pm | Categories:

M & E Officer (Jobs in Kenya, August 2014)

Job Title: M & E Officer 

Department: Administration

Location: Marsabit

Reports To: M & E Manager

Closing date: 1st August, 2014

MISSION STATEMENT
Motivated by Christ's love, this position plays a key role in promoting the wholistic ministry of Food for the Hungry (FH) through the framework of the organization’s vision, “God called and we responded until physical and spiritual hungers ended worldwide.” In order to accomplish this vision, FH’s mission is to “walk with churches leaders and families in overcoming all forms of human poverty by living in healthy relationship with God and His creation.”

PURPOSE OF THE JOB
To support programs in FH Kenya through the development, implementation and monitoring of a sound M&E frame work.

ESSENTIAL TASKS AND RESPONSIBILITIES
Key result # 1 – Monitoring and evaluation needs assessment 
1. Determine information needs of project management, implementing partners and primary stakeholders, and funding agencies.
2. Identify and design performance questions, key indicators and targets for each project component. 
3. Review the relevance of existing social and economic data for the project area. 
4. Create the TOR, designing and costing out a baseline survey and a needs assessment survey (as appropriate); 
5. Review existing M&E and management information systems of each project and identify needs for support. 
Key result # 2 - Data management and reporting
1. Collect, compile and analyze data and reports and create consolidated progress reports.
2. Support establishment of data collection systems within programs when requested/review existing data collection tools on regular basis. 
3. Review monitoring reports and assess interim impacts and causes of potential bottlenecks in implementation.
4. Support teams review and reflect on project implementation processes to enhance learning and replication of best practices 
5. Support staffs to comply with set M&E systems and ensure timely update of M&E software.
Key result # 3: M&E information sharing
1. Guide and supervise organizations/individuals that are sub-contracted to implement special surveys or studies required for evaluating project effects and impacts.
2. Provide training on M&E and facilitate M&E design and implementation processes with implementing partners and primary stakeholders.
3. Provide support to implement the M&E plan, revise and update performance questions, indicators, methods, formats and analytical processes.
4. Verify performance information provided by program teams to ensure accuracy
5. Enhance community M&E mechanisms/structures through participatory processes
6. Follow up on project quality implementation through regular project field visits 
Key result # 4: Capacity strengthening of communities and staff on M&E
1. Strengthen the capacity of project implementing staff on M&E.
2. Assess the capacity of communities in implementation of M&E activities
3. Strengthen the capacity of local implementing committees and partners on Participatory Monitoring and evaluation.

QUALIFICATIONS
• A strong Christian committed to serving the poor. 
• Experience in community participatory methodologies such as PRA, PUA, Rapid Appraisals, Barrier analysis Gender analysis etc.
• Strong facilitation skills 
• Strong analytical and report writing skills
• Good understanding of project planning, implementation, Monitoring and Evaluation processes.
• Good contextual knowledge of local issues, community priorities, organizational relationships, social and cultural constraints and realities, and environmental condition. 
• knowledge of statistical computer packages e.g. SPSS, EPI-INFO etc.
• Knowledge on GIS is an added advantage and excellent written, verbal and presentation communication skills. 
• Proficient in MS Office Suite and highly organized and able to multitask. 

EDUCATION AND EXPERIENCE 
Bachelor’s degree – in Social Science, Statistics, project management, community development or a related field, and at least three years’ experience in an NGO set up

Interested and qualified candidates should send their applications, details of current salary, updated CV with three referees and day telephone contacts, not later than 1st August 2014 to: Human Resources Manager, P.O Box 14978 - 00800 Nairobi or email address hr_fhkenya@fh.org.

Tuesday, 17 June 2014

Sales Representative (Kenyan Jobs, Jobs in Kenya June 2014)

Title: Sales Representative
Location: Nairobi.
Industry: Manufacturing.
Our client, an International Manufacturing firm, is looking for a sales representative with good sales and marketing skills and who has worked in the bed and mattresses industry.
Key duties and Responsibilities
  • Adjust content of sales presentations by studying the type of sales outlet or trade factors
  • Focus sales efforts by studying existing and potential volume of dealers
  • Submits orders by referring to price lists and product literature
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly annual territory analysis
  • Contribute to team effort by accomplishing related results as needed
  • Services existing accounts, obtains orders and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
Qualifications
  • Have an experience in selling goods with a long sales cycle
  • Good presentation skills and ability to through and maintain customer relationships is important
  • Candidates must be from bed and mattresses industry
  • Diploma or degree in sales and marketing
  • Relevant working experience of 2 years
To apply, send your CV and cover letter only to cvs@flexi-personnel.com before 28th June, 2014. Clearly indicate the position applied for and the minimum salary expectation on the subject line.’
Posted on 6/17/2014 02:36:00 am | Categories:

Customer Care Manager (Kenyan Jobs, Jobs in Kenya June 2014)

Title: Customer Care Manager
Industry: Manufacturing
Location: Nairobi

Our client, an International Manufacturing firm, is looking for a Customer Service Manager with firm leadership skills and abilities to supervise a small team of employees.
This being a supervisory position the candidate will be required to;
  • Providing leadership and support to his team
  • Innovating customer experience at a high level
  • Training staff to deliver a high standard of customer service
  • Provide administrative and operational assistance to ensure smooth product delivery to customers
  • Develop standard procedures and policies to better serve customers
  • Perform business market analysis to determine customer needs and new opportunities
  • Implement strategic plans to improve customer service and company’s revenue
  • Evaluate customer support results and prepare action plan for improvements
  • Create and run reports as necessary to discover or track customer ordering trends, manufacturing lead times, testing timetables e.t.c
Skills and Qualifications
Should support high IT skills
Degree in Business Management
Must have used an ERP to manage customer care activities
Should have at least 5 years experience in customer care supervisory position.
Have firm leadership skills and abilities
An extra customer care course is an added advantage

To apply, send CV only to cvs@flexi-personnel.com by 28th June 2014. Kindly indicate the position applied for and minimum salary expectation on the subject line.