Job Title: ICT Officer 

Position Level: JG6
Reports to: HR & Administration Manager Department: Administration
Start Date: 1st December 2017 Locations: Nairobi, Kenya

The Africa Enterprise Challenge Fund (AECF) is a US$ 256 million private sector challenge fund that provides
catalytic funding to enterprises in 24 countries in Sub-Saharan Africa. The fund supports innovative commercial
businesses in the agribusiness, renewable energy and adaptation to climate change technology sectors with the
aim of reducing rural poverty, promoting resilient rural communities and creating jobs through private sector
development. We invest in businesses that are seen as “risky” and that struggle to meet traditional risk-return
standards for commercial investors and which offer significant impact on poverty alleviation by creating jobs and
sustainable incomes.
In 2017, the AECF entered a new phase as an independent entity with the objective of expanding its geographical
reach, grow its funding base and increase its transformative impact on inclusive growth.
Position Overview:
The ICT Support Office is fundamentally an enabler unit. The ICT Officer will be responsible for first level and
second level ICT support primarily. The role entails developing, coordinating and implementing strategic ICT
plans in cooperation with the direct reports in order to effectively manage ICT Infrastructure, developing
coordinating and implementing ICT plans and design specifications aimed at networking the AECF’s functions,
activities and tasks.
The performance of this role holder will be assessed on the basis of the achievements made on:
 Design, implement, administer and maintain windows systems and services including active directory and
file system, back-up and recovery, automated installations, maintenance including upgrades;
 Implement and manage technical projects related to ICT infrastructure comprising hardware and software.
 Design and implement monitoring systems; take action to ensure systems availability and integrity including
obtaining vendor technical support;
 Maintain, develop and provide ICT infrastructure services including tuning the firewalls and gateways,
monitor and analyse traffic and server platforms, anti-spam services, intrusion detection systems (IDS)
virtual private network (VPN) and anti-virus mechanisms as well as Network Infrastructure (LAN and WAN);
 Ensure proper functioning of the network, including connectivity to the internet, other networks and interfaces
to all depended services such as electronic mail, PC desktops services and applications.
 Develop systems documents and maintain standard operating procedures;
 Review, propose and implement network security policies, standards, guidelines and provide network
security incidence response;
 Coordinate implementation and management of data centre and related facilities in collaboration with
building maintenance staff and external providers;
 Provide oversight and management of in-house telecommunications assets inventory, including the
deployment status and readiness of all telecommunications hardware;
 Establish preventive maintenance practices and control systems to ensure that all telecommunications
equipment is in proper repair and optimal working condition.

 Maintain and analyse telecommunications data and statistics to identify, recommend and implement cost-
saving measures, with emphasis on reducing commercial communications costs;

 Draft specifications and establish performance standards for telecommunications services including internal
networks, ISDN and ISP connectivity; recommend corrective operational measures to improve quality and
performance; design and implement telecommunications service projects;
 Draft hardware specifications and establish standards for telecommunications equipment such as routers,
switching systems, cabling architecture and PABX telephony equipment; identify and test new hardware for
improving and upgrading system performance; install technology upgrades as required;

 Identify and rectify hardware and software faults related to telecommunication system and logging equipment
and provide reports to service providers;
 Supervise utilization, installation and upgrade to telecommunications hardware;
 Undertake necessary research and training in order to gain a thorough knowledge on relevant ICT related
trends and technologies;
 Provide appropriate training to all staff in ICT in order to ensure improvement of service delivery through
continual review of the system practices and procedures.
 Prepare ICT monthly reports and updates of maintenance of ICT activities.
Required qualifications and experience:
 Bachelor’s degree in Computer Science or Information Technology, or any other relevant field from a
recognized university.
 Any professional IT courses e.g. CCNA, Microsoft, latest Software development languages and
 At least five (5) years’ relevant experience
 Excellent knowledge of PC/LAN operating systems, Microsoft Windows, corporate
 ICT security and viral protection systems.
 Knowledge of web design and Microsoft windows network administration
If you believe you can clearly demonstrate your abilities to meet the relevant criteria for the role, please submit
your application quoting the Job Title and Reference Number on your application letter, and attach a detailed
CV, stating your current position, current remuneration, e-mail and telephone contacts.
To be considered, your application must be received by Wednesday 24th October 2017 addressed to:


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