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Title: Customer Care Executive / Administrator
1 Position
Job Scope
- Receive calls from current and potential clients.
- Respond to clients’ enquiries in a timely and accurate manner on Company products
- Make proactive follow-up and finely find solutions for client enquiries
- Maintaining excellent corporate- client relationship
- Gather recurrent and consistent problems from clients and provide to management for necessary action.
- Continuous research and implementation of better customer service skills
- Ensure that customer requested bookings are handled effectively and ensuring clients get a prompt response.
- Support in writing and editing company publicity materials and press releases.
- Telesales functions.
- Handling administrative and procurement duties of the company.
- Helps in developing overall social media marketing strategies.
- Maintain external social media sites and consistently updates and controls content and design.
Job Requirements
- BA/Diploma in Business Administration, Sales & Marketing or any other Business related studies.
- 2-3 years working experience in a similar position
- Excellent IT skills
- Experience in tours and travel will be an added advantage
- High level of integrity and professional
- Basic training in Customer Care Service is an added advantage
Job Skills
- Ability to prioritize duties and meet strict deadlines
- Good listening, communication and interpersonal skills
- Highly flexible and willing to work on holidays
- Ability to work under pressure
- Keen on detail
How to Apply:
Interested qualified individuals should submit their Application and detailed CV via E-mail; vacancies@africabstours.com , clearly Quoting the Position Title in the Subject line.
Female candidates are highly encouraged to apply for all the positions.
Deadline for receiving applications will be on 14/April/2014.
Only shortlisted candidates will be contacted for interviews.
Canvassing will lead to disqualification.
