FIELD OPERATIONS SUPERVISOR

JOB PROFILE

Job Title Field Operations Supervisor

Holding Company N/A

Company Name: Intel Business Systems Ltd

Base: Nairobi

Business Line: Courier Services Provider

Reporting Line: Office Administrator

Grade: Operations

JOB PURPOSE SUMMARY

The purpose of the job is to effectively supervise all aspects of the operations unit on a day to day basis with a focus on ensuring smooth field operations and service delivery.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Manage service delivery activities and courier assistant competence in these areas, so as to optimize and sustain service delivery objectives.
• Attend meetings and contribute to company strategy and policy making.
• Supervision and performance monitoring of the courier assistants on a day to day basis.
• Tracking and monitoring of courier assistants in the field on a day to day basis.
• Maintain service levels and ensure client satisfaction at all times.
• Maintain the highest levels of service delivery to the clients at all times.
• Create work schedules for the courier assistants on a day to day basis.
• Report on field operations, incidents and performance on a day to day basis.
• In charge off the fleet of motorcycles ensuring they are serviced, repaired, fueled on a timely basis.
• Maintain appropriate documentation for field operations.
• Account for all company assets with the field operations unit.

EXPERIENCE

• Minimum 5 years in a busy working environment in courier business
• Knowledge of the courier industry
• EDUCATIONAL QUALIFICATIONS
• Diploma in Business Management - Mandatory
• Diploma in Public Relation/Customer Service- Desired

PERSON PROFILE

• Personality
• Self-driven, result oriented, mature, credible & comfortable in dealing with senior company executives,
• reliable, tolerant, determined, team player, responsible, honest.
• Specific Job Skills
• Good communicator, leader, organizational skills.
• Computer Skills
• Must be adept in use of Windows, Ms Office, report writing, internet & email.
• Operations Ability
• Managing support staff, people operations skills, experience and natural ability.

REMUNERATION

• Basic salary of Kshs. 25,000.

Interested applicants should forward their CVs to info@intelbusinesssystems.co.ke before close of  business July 8th, 2013.

Categories: BUSINESS ADMINISTRATION, NGO, PUBLIC RELATIONS