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OFFICE
NOTICE NO 26/13: VACANCY – A2(L) PASSPORT COUNTER FRAUD SUPPORT OFFICER
A
vacancy has arisen at the British High Commission for a Passport Counter Fraud
Support Officer. The BHC consists of 360 employees with a wide variety of experience
and job roles, representing 14 government departments working within Kenya and
Somalia. The aim of the BHC is to help “build a more stable and
prosperous Kenya”, and support British nationals who visit or live in Kenya.
The job is graded at A2(L) for which the current salary scale starts at
Kshs.119,915/- per month before deduction of tax. Where the
jobholder is not liable to Kenyan tax the scale will be abated under HM
Treasury rules and starts at Kshs.90,068/- per month to take account of the tax
they would have paid.
The
Role
The
Nairobi Passport Counter Fraud Centre is responsible for receiving and checking
first time British passport applications and applications to replace lost or
stolen British passports from customers in Kenya and a number of other
neighbouring East African countries. The main focus of the Fraud
Centre is the detection and prevention of fraudulent passport
applications. After the initial customer identification and document
verification, applications are forwarded to the Regional Passport Processing
Centre in Pretoria, South Africa.
Key
Responsibilities
Working
to support the Deputy Passport Counter Fraud Officer, the Passport
Counter Fraud Support Officer will be responsible for assisting in the
examination of complex and high-risk passport cases, detecting and deterring
fraud.
The
main duties include:
- Carrying out an initial assessment of high-risk passport applications
- Authenticating and verifying documents received in support of passport applications
- Interviewing applicants following the Authentication by Interview process
- Building links with key stakeholders and local authorities
- Shared management and supervision of 1 x A1(L) Passport Operational Support Assistant
Required
Skills
The
successful candidate will require excellent IT skills, previous management
experience, good customer service skills coupled with an ability to handle
difficult customers, good communication and the ability to work under pressure.
Key
Competencies:
- Managing Self, Others and Resources - Organises self and work effectively. Provides guidance and support, either formally or informally, to help others achieve objectives. Makes best use of resources and maintains high work standards.
- Working with Others - shows consideration for others’ needs and motivations, values diversity and works effectively and supportively with colleagues and contacts in the immediate and wider teams.
- Communicating - conveys information accurately and concisely. Expresses own views and contribute to team debate.
- Customer Focus - understands and focuses on customer needs.
- Delivering Results - Takes responsibility and uses initiative to deliver high quality work. Handles a variety of tasks, making progress on all fronts. Works with speed and professionalism, recognising that others depend on them.
- Problem Solving - Uses information, experience and judgement to solve day to day problems and complete routine tasks. Thinks creatively to solve problems.
Application:
The
British High Commission has not appointed any agents to process job
applications or arrange interviews for this position and expects
no fees to be paid to anyone.
Applicants
must have the right to live and work in Kenya.
Applications
– (CV plus completed application form) clearly marked: - A2L Passport
Counter Fraud Support Officer” should be forwarded to the following
address:
The
Human Resources Manager
British
High Commission, Upper Hill Road
PO
Box 30465 – 00100
Nairobi
Or by e-mail to: HR.Recruit@fco.gov.uk
You can access the job profile and BHC application form by visiting our website www.gov.uk/world/kenya .
Applications
should be received on or before 18 July 2013. Only
short-listed applicants will be contacted for interview.
The
British High Commission is an equal opportunities employer. Recruitment and
staff management is conducted without regard to gender, race, ethnicity,
religion or disability provided candidates are able to meet the requirements of
the position advertised
