Waiters & Waitresses

Waiters & Waitresses

Overall Objective: Responsible for serving customers efficiently and in a most courteous manner, by providing individualized attention.

Duties & Responsibilities

• Welcoming and seating the customers.
• To present menus to customers, recommending food and beverages- has to be well versed with the menu, method of preparation and accompaniments.
• Take orders from customers and pass them on to kitchen or bar staff.
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.
• Serve food and beverages in a timely and professional manner.
• Clean and remove dishes from the table after service is completed and placing them properly at the Steward area.
• Ensure regular checks for additional customer requirements.
• Maintain the working station in proper and clean conditions.
• Obtain requested items from the storeroom.
• Set up tables in accordance with the restaurant policy.
• Follow correct sequence of service as outlined in the Standard Operating Procedures.
• Maintain excellent grooming standards and professional presentation at all times.
• Ensure that the company’s quality, costs and revenue targets are met
• Cashiering

Desired Qualifications & Skills

• At least 2 years’ experience as a waiter in a 5 star establishment.
• Must have a diploma in Food & Beverage service, Hotel catering management or any other hospitality industry training.
• Must have working knowledge of health, safety and sanitation procedures.
• Must demonstrate attention to detail, discipline, passion and show consistency.
• A keen and inquisitive mind, courteous and respectful to guests.
• Proficient in English (verbal & written).
• Good social and customer service skills, with the ability to effectively use body language (smile & eye contact).
• Ability to multi-task, reliable, organized, methodical and punctual, with the ability to work under minimal supervision.
• Flexible and effective team player
• Extremely focused on quality and hygiene.

Qualified candidates to forward their Resumes to cvs@careerdirections.co.ke

Categories: HOSPITALITY