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Title: Account Executive
Our Client is a PR and Experiential Marketing Company currently
recruiting an Account Executive. The role would be serve as the primary business contact for the client.
Be responsible for client satisfaction
and is thus expected to consistently provide excellent customer service to
accounts, as well as represent client needs and goals within the organization
to ensure quality; build relationships with clients to encourage new and repeat
business opportunities.
Key Responsibilities
1. Project Management and
supervision
- Overseeing successful implementation of projects as per plan.
- Communicating the client’s goals and representing client’s interests to the team.
- Working closely with the project team in order to maintain a continuous knowledge of project status and to identify potential issues and/or opportunities within or related to the project.
- Team growth and empowerment.
- Team monitoring/evaluation – performance vs. targets.
- Take overall responsibility for the quality of the team’s work.
- Responsibility for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Route mapping/itineraries.
2. Client Satisfaction
- Establishing and maintaining strong client relationships through regular close contact with client.
- Providing regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
- Ensure Client Satisfaction.
- Pro-active resolution of client complaints.
- Reviewing all major deliverables to ensure quality standards and client expectations are met.
3. Business Development
- Understanding of company capabilities and service, and effectively communicating all offerings to existing and potential clients.
- Researching, exploiting, assessing and converting new business opportunities for account growth.
- Identifying more opportunities within the existing clients
4. Reporting
- Provide internal and external reports as required
- Ensure attention to detail in all reporting deliverables
- To send in all reports as may be required on project – to-project basis.
5. Competitor Analysis
- Advise client frequently on market conditions and communicate competitive information
- Prepare market intelligence reports
- Combat competition appropriately.
- Competencies required in the role
- Communication skills
- Negotiation skills
- Presentation skills
- Interpersonal skills
Minimum Educational &
Professional qualifications required
- Degree in Marketing, Business Management or other relevant discipline/ Diploma holders with the relevant experience.
- Minimum 2 years of Account/project management experience especially in Public Relations.
- Proficiency in use of Microsoft Office: including thorough knowledge of MS Excel worksheets and PowerPoint for presentations
Specific Performance Drivers
- Ability to analyze results, identify and explain any variance from targets
- Ability to create and maintain accurate/accessible and organized documentation
- Ability to lead a project using own initiative and working as part of a team
- Capacity to prioritize multiple projects and adjust workload accordingly
- Excellent report-writing, analytical and project management skills
- Ability to effectively manage customer & staff relationships, promptly respond to queries, ensure promises are kept and manage expectations
- A hands-on approach to problem solving; identifying issues and using initiative and available resources to generate recommendations
- Ability to follow quality assurance and operational processes
- Ability to plan and carry out responsibilities with minimal direction in a fast-paced environment.
- Organizational and time management skills
- A wide degree of creativity are required
- Team leader who is also detail conscious and a quick learner
If you feel you fit the above role please send your CV to
jobs@alternatedoors.co.ke
