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Title: Guest Relations / Front Office Executives (4 Positions)
Do you love working in the hospitality industry? Then join the team! Trianum Hospitality, a boutique consulting and management firm that operates serviced apartments and boutique hotels is looking for high caliber, experienced and enthusiastic employees to fill the following terrific opportunities:
Guest Relations / Front Office Executives (4 Positions)
Reporting to the Operations Manager this key role is responsible for:
- Supervision and control of all Front of House areas to the standards laid down by the company
- Ensuring adherence to policy and procedures regarding the efficient check-in/check-out of guests promptly and courteously
- Maintaining high standards of customer service at the reception by ensuring all enquires are responded to in a courteous and timely manner and all visitors are treated with great respect.
- Supervision receptionists and cleaners within the reception area.
Desired Skills Qualifications
- Front Office Certification from Kenya Utalii College or other recognized institution /Degree in Hotel Management
- 3- 5 years experience in a supervisory or management role in the Front Office Department
- Excellent written & spoken English, interpersonal skills and presentation skills
- Proficiency in MS Office suite, experience with HIS(Hotel Information System)
Please send your application letter indicating your suitability for this role, together with a copy of your updated resume, your current salary and benefits package to hr@trianum.co.ke before 30thMarch 2014.
Kindly indicate the position title in the Subject line of the email.
Only shortlisted candidates will be contacted.
