Call Centre Manager

Our client, a leading Micro-Finance Company based in Nairobi that offers personal loan to permanently employed Civil servants is seeking to recruit a Call Centre Manager who will be responsible for the development, management and growth of Call centre. The successful candidate MUST have 5 years management experience within a Call centre.

Key Responsibilities:

• Organizing business and team activities to ensure that the short and medium term agreed operational targets are met
• Ensuring that monthly sales targets for all call centers are set on time and communicated to all agents
• Monitoring the results of all call centers on daily basis
• Ensuring timely daily activations on all deals
• Ensuring that all declined deals are reviewed before clients are notified
• Reviewing and re-designing the process workflows to support business growth
• Ensuring quality on all deals processed in line with the credit policy
• Ensuring  that all fraud or suspected fraud cases are managed according to company policies
• Ensuring that all complaints and queries are managed and resolved effectively and efficiently
• Ensuring suitable and trained staff on Call Center platform and customer care related skills
• Reviewing monthly arrears and proactively follow up with the findings to ensure maximum collections in line with targets
• Enhancing customer satisfaction, mitigate risks and reducing operational errors within all call centers
• Providing quality assurance reviews and monitoring adherence to the call center policies and processes
• Ensuring that daily and monthly reports are prepared accurately and timely for Call Centers

Qualifications:

• A Bachelors’ Degree is a relevant field.
• Must have excellent knowledge of IT systems including call center solutions.
• Must have experience in running an Avaya Call Centre.
• Must have 5 years Management experience within a Call Center.
• Must have relevant experience working in the banking, telecommunication and Micro-finance industry.

Monthly gross salary: Ksh. 140,000 - 180,000/= (Approx. 1,400 – 1,800 USD)

Deadline: 15th September 2016     
     
Applications:

To apply, please follow the link:  http://bit.ly/2bvjmYY 

We endeavour to make contact with all of our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience. 

*** Leading Recruitment & Executive Search Company in Kenya; Summit Recruitment & Search, Blixen Court, Karen Road, Karen ***

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Call Reviewers, Part Time or Full Time (Several Positions)

Title: Call Reviewer

Humanatic, an American company based out of Dallas, Texas, USA, employs call reviewers around the world.  We have been in business for over 20 years and have run our online review portal, Humanatic, for over 5 years.  We record phone calls for large companies such as insurance agents, medical professionals, car dealerships and service centers in the United States and Canada to help them improve sales and customer service.  We currently have over 50,000 call reviewers around the world.  We are growing rapidly and need to employee more online call reviewers in Kenya.

   

We are looking for part time or full time people to  work at home online. Our company records phone calls for large clients in the United States and Canada.

We are hiring people who are interested in listening to calls online and reviewing them by answering multiple choice questions about the call.

Qualifications include:

1. Good command of the English Language
2. Great Listening Skills
3. Ability to work online from home or through our Google App

Most Reviewers earn between US $ 1- $ 3 an hour. Payments are on a per task basis and paid out weekly.

The more accurate you are, the more high paying categories you get access to. If you are interested, please sign up at www.humanatic.com. We pay weekly through PayPal. It is a secure international payment platform and sign up is free. If you have questions, please email me at support@humanatic.com and reference this job site (kenyanjobscore.blogspot.co.ke). 

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