IT Operations Assistant

Post Title: IT Operations Assistant

Contract type: Special Service Agreement

Post Grade: SSA 4

Duty Station: Dhobley

Duration: 6 months

Date of issue: 13th July 2015

Closing Date: 19th July 2015

Organizational Background

The World Food Programme Somalia activities include food assistance for relief, emergency school feeding, humanitarian air and logistics

services, food coordination and emergency rehabilitation projects.

This position is open to qualified Somali candidates with good knowledge of the local area. Female candidates in particular, are encouraged

to apply.

Duties and Responsibilities

Under the direct supervision of Head of Area Office Dolow, and technical supervision of the Head of IT; the IT Operations Assistant will be

responsible for the following tasks:

 Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are

running effectively and enable easy and efficient use;

 Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff;

 Respond to basic queries about technology and systems to support the correct application of technology;

 Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials

are effectively tracked;

 Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational

for WFP staff;

 Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior

officers in managing these systems;

 With direction from senior colleagues, collate information to be included in standard material such as training documentation and

web content, to contribute to the availability of information about services and products;

 Assist specifically with all technical support to “Scope” equipment (laptop, finger print reader & camera) to ensure smooth

beneficiary registration, and assist with training of Partners how to perform registration;

 Assist specifically with all technical support to “LESS” users (equipment and connectivity);

 Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance

needs to be met.

Minimum Qualifications:

Education: Completion of secondary school education.

Experience: At least three years of progressively responsible job related in information technology or information

Language: Fluency in both oral and written communication in English and Somali.

Knowledge: Academic or professional experience in computer science and experience resolving level 1 IT issues.

Interested and qualified candidates are requested to submit online applications only according to the following procedures:

 All applications must include an accurately filled in Personal History Form (P11) available at  the following link

http://www.unon.org/docs/P11.doc to be sent by e-mail to HR-SOM@wfp.org

 Quote the Vacancy Announcement number, job title and location;

 Hand delivered applications will not be accepted;

 Applications that do not meet the above requirements will be disregarded;

 Only shortlisted candidates will be contacted.

Categories: IT