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Title: Assistant Customer Service Officer (2 Positions)
We are a leading Sacco with a rapidly growing countrywide membership comprising mainly of Accountancy professionals.
The Sacco is seeking to recruit highly qualified, self-driven and result oriented individuals for the following positions: Assistant Customer Service Officer (2 Positions)
Duties / Roles and Responsibilities
- Directing phone calls to appropriate recipients.
- Responding to general enquiries from members.
- Documenting and follow-up of all telephone inquiries.
- Provide quality customer service on every call
- Responding to specific product related enquiries
- Opening accounts for new members
- Any other related duties that may be assigned from time to time
Qualifications
- Diploma in business related courses
- Must have a strong command in English language, both oral and written.
- 3 years relevant experience
- Knowledge of Microsoft Office
- Good communication and interpersonal skills
Interested and qualified candidates should send their applications and detailed CV highlighting relevant experience, current and expected remuneration, daytime telephone and contacts of three referees to hr@mhasibusacco.com with the name of position in the subject line by 5.00pm on 31st January, 2014.
Only the shortlisted candidates will be contacted.
