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Title: IT Officer
Deadline to Apply: 3rd January 2014
Start Date: 15th January 2014
Location: Kisumu
Eligibility: Position open to local Kenyan hires only
About Innovations for Poverty Action: Innovations for Poverty Action (IPA) is a non-profit research organization that creates and evaluates approaches to solving development problems. IPA disseminates the results of its evaluations to policymakers, practitioners, investors and donors around the world.
About the IT department: IPA’s IT department supports 5 field offices in Kenya namely Nairobi, Kisumu, Kakamega, Bungoma and Busia.
The IT Department’s mission is to provide IT support required for the fulfilment of the IPA’s mission in an efficient and effective manner through building competencies in the technical analysis, design, procurement, implementation, operation and support of computing infrastructure and services.
The IPA IT Department is a highly demanding computing environment, offering support to over 200 users countrywide.
Duties and responsibilities of the IT Officer:
- Installing and configuring computer hardware operating systems and applications.
- Monitoring and maintaining computer systems and networks.
- User support, offering assistance to users on IT technical related issues.
- Hardware and software by troubleshooting and solving hardware/software faults.
- Supporting the roll-out of new I.T technologies and applications.
- Assistance in setting up new users’ accounts and profiles as well as offering IT orientation, IT best practices and IT policies.
- Network support by troubleshooting network devices (switches, routers and wireless access points) whenever necessary.
- Internet management by ensuring the internet is always available and liaising with Internet service providers whenever the internet goes down.
- Bandwidth management, ensuring internet is used for work purposes only.
- IT inventory management by ensuring all and any new IT equipment is captured in the IT asset register.
IT Skill sets, qualifications and expectations
- Knowledge in Windows and Linux server environments – Active Directory, File and Printer sharing, Application server, Server backup scheduling.
- Knowledge in programming Apache, PHP, SQL and MySQL servers.
- Should have CCNA certification.
- Ability to support a vast number of users.
- Knowledge in Windows XP, Windows 7 and Windows 8 platforms.
- Knowledge in Office applications Office 2007, Office 2010 and Office 2013
- Knowledge in helpdesk support systems such as Zendesk.
- Good communication skills and report writing skills.
- Academic qualifications, at least a Diploma in IT.
- Work experience should be minimum 2 years working in a busy IT department.
- Ability to work and deliver on or before deadlines.
To Apply:
Please send a cover letter and detailed CV, 3 references, daytime phone number(s), and email address. Your CV should include your scores or grades and other measures of academic achievement, and details about any relevant work experience.
Applications can be submitted to any of our branch offices, or by email to jobs-kenya@poverty-action.org , or by post office using P.O Box 373, Busia area code 50400 Kenya.
If you submit by email, please ensure that the subject line reads: “IT OFFICER.” REF NO: FK-2013-12-01.
Only short-listed candidates will be contacted for an interview.
Applicants are encouraged to apply early, as applications will be reviewed on a ROLLING BASIS
Disclaimer: The above statements are intended to describe the general nature and level of the work being performed by the (IT Officer). The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities.
Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Please note that IPA will never request any form of payment from an applicant.
Applicants are encouraged to confirm the information listed above with IPA prior to releasing any extensive personal information to the organization.
Please direct questions to jobs-kenya@poverty-action.org.
