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A vacancy
has arisen at the British High Commission for a Receptionist. The BHC consists
of 360 employees with a wide variety of experience and job roles, representing
14 government departments working within Kenya and Somalia. The aim of the BHC is to help “build a more
stable and prosperous Kenya”, and support British nationals who visit or live
in Kenya. The job is graded at A1L for which the current salary scale starts at
KShs.93,000/- per month before deduction of tax. Where the jobholder is not liable to Kenyan
tax the scale will be abated under HM Treasury rules and starts at Ksh.71,228/-
per month to take account of the tax they would have paid.
The Role
The
jobholder will be part of the Reception & Transport Team. The overall role of the jobholder is to act
as Receptionist and support the Transport Manager in the daily running of the
transport service. This is a busy job
requiring a flexible approach to managing the workload, very good communication
and interpersonal skills, and effective organisational skills, including good
accuracy and attention to detail. The jobholder will be an integral part of the
transport team so must have proven ability to work in a team. Experience of the full range of Microsoft
Office packages is essential.
Key Responsibilities
To work closely with the Transport Manager and team
The main duties and responsibilities of the job include:
- Attending to visitors at Reception and controlling entry to the East Wing through the secure access system.
- Undertaking switchboard duties on a weekly rota and during lunchtimes, short-breaks and providing leave cover.
- Management of the answering machine to ensure a 24/7 response after hours, at weekends and holidays.
- Management of transport booking and preparation of daily transport programme in consultation with Deputy Transport Manager.
- Making hotel or other temporary accommodation bookings for visitors to the High Commission.
- Maintaining radio contact with the transport and guard controls, including participating in regular radio checks.
- Receiving BHC mail and sending mail to other organisations, including deliveries by BHC drivers.
- Responsibility for maintaining customer feedback data on transport services.
Required Skills:
- Effective team working skills;
- Excellent interpersonal and communication skills
- A high level of organisational skills;
- Precise attention to detail;
- Ability to multi task
- Diplomacy and sensitivity when working with clients;
- Good IT skills;
Key Competencies:
- Working with Others - Treats others with consideration and respect. Works effectively and supportively with colleagues, both individually and in teams.
- Communicating - Provides information clearly and concisely. Willing to express own views and contribute to team discussions.
- Customer Focus - understands and focuses on customer needs.
- Delivering Results - Demonstrates the skills and motivation to complete all tasks competently, accurately and on time. Solves problems within own area of responsibility but knows when to seek guidance.
- Learning And Developing - Open and flexible approach to new ideas, drawing on skills and experience to improve results.
Application:
The
British High Commission has not appointed any agents to process job
applications or arrange interviews for this
position and expects no fees to be paid to anyone.
Applicants must have the right to live
and work in Kenya.
Applications – (CV plus completed application form) clearly marked: - “A1L Receptionist”
should be forwarded to the following
address:
The Human Resources Manager
British High Commission, Upper
Hill Road
PO Box 30465 – 00100
Nairobi
Or by e-mail to: HR.Recruit@fco.gov.uk
You can access the job profile and BHC application
form by visiting our website www.gov.uk/world/kenya .
Applications should be
received on or before 25 July 2013.
Only short-listed applicants will be
contacted for interview.
The British High
Commission is an equal opportunities employer. Recruitment and staff management
is conducted without regard to gender, race, ethnicity, religion or disability
provided candidates are able to meet the requirements of the position
advertised.
