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One Acre Fund Customer Engagement Associate Job
in Bungoma Kenya
Industry: Nonprofit / International Development
/ Agriculture / Microfinance
Function: Customer Engagement Associate
Employer: One Acre Fund
Commitment: Long-term Career Track Role
Organization
Description
One Acre Fund is an agricultural NGO in Kenya,
Rwanda, and Burundi that is innovating a new way of helping farm families to
achieve their full potential.
One Acre invests in farmers to generate a permanent
gain in farm income.
We provide farmers with a “market bundle” that
includes education, finance, seed and fertilizer, and market access.
Our program is proven impactful – every year, we
weigh thousands of harvests and measure more than 100% average gain in farm
income per acre. We are growing quickly. In six years, we have grown to serve
over 100,000 farm families with more than 500 full-time field staff in Kenya.
Job
Description
One Acre Fund is a rapidly growing organization;
increasing the number of sub-locations, districts, and members we serve in each
year.
We are seeking a Customer Engagement Associate to
help us provide the best customer service to our farmers.
The role would require the associate to manage both
the customer care hotline and to make outreach calls to farmers to regularly
audit our customer service performance.
The department is new within One Acre Fund and
there are opportunities for strong performing associates to quickly move into a
managerial position.
This role would require strong critical thinking
skills, a willingness to patiently communicate with farmers and also internally
with directors and department managers to help solve problems.
The position requires a person with a strong positive
attitude and a desire to grow their career in the role.
Primary
Duties of the Customer Engagement Associate
- Manage and handle all calls to the customer service hotline;
- Accurately diagnose each call, record the call in the database and take appropriate action;
- Make outreach calls and provide reports as requested;
- Make field visits as necessary to collect information from the farmer(s) when necessary;
- Provide accurate reports of tasks accomplished;
- Perform additional tasks as requested by the manager
If you have skills and experience in these areas
please highlight them on your cover letter and resume.
One Acre Fund invests in building management and
leadership capacity.
We provide constant, actionable feedback delivered
through weekly mentorship and regular career reviews.
We also have regular one-on-one meetings where we
listen to and discuss career goals, and work collaboratively to craft roles
that each person can be passionate about.
Qualifications
We are seeking professionals with one to two years
of work experience, some of which will have been related to Customer Service.
S/he will demonstrate a long-term passion for
agricultural development in Kenya and will be familiar with the challenges
faced by smallholder farmers in Western Province.
We are looking for extraordinary candidates that
are organised and proactive; Most of all, we are looking for candidates who
have strong critical thinking skills, positive attitude and a willingness to
learn.
Please apply
if you fit these criteria:
- Undergraduate degree from a recognized academic institution
- Minimum C+ in KCSE or equivalent
- Work experience in a demanding professional environment such as government, business or NGO’s
- Demonstrated computer skills in email, internet usage, Microsoft Office (especially Excel)
- Strong written and oral communicator with good attention to detail
- A willingness to commit to living in Bungoma for a long-term position
- Leadership and management experience at work or outside of work
- Proven ability to set and meet targets
- Fluent in Kiswahili and English
- Ability to speak Luhya is a plus!
- Passionate about serving smallholder farmers
Please
highlight the following skills if you have them
- Experience in customer service
- Experience in producing neat and timely reports for internal and external audiences
- Experience in communications across project teams, including coordination of meetings and memos
Timeline: Resumes should be submitted by August
20th 2013. We will begin interviews in April and plan to make an offer to begin
immediately.
Compensation: Competitive Salary
Benefits: Performance Based Incentives, airtime and
small transportation allowances
Career development: Twice annual career reviews and
constant feedback. Your manager will invest significant time in your career development.
One Acre Fund is an equal opportunity employer.
To Apply
Email your cover letter and resume only to
kenyajobs@oneacrefund.org (Subject line: Customer Engagement Associate + the
place you heard of the position) and include salary expectations.
Applicants who do not comply with this requirement
will not be considered.
