RECEPTIONIST

OFFICE NOTICE NO: 29/13 - VACANCY – A1(L) RECEPTIONIST

TO:  ALL STAFF, INCLUDING DFID, BRITISH COUNCIL, BPST (EA) & BATUK & OTHER DIPLOMATIC MISSIONS

A vacancy has arisen at the British High Commission for a Receptionist. The BHC consists of 360 employees with a wide variety of experience and job roles, representing 14 government departments working within Kenya and Somalia.  The aim of the BHC is to help “build a more stable and prosperous Kenya”, and support British nationals who visit or live in Kenya. The job is graded at A1L for which the current salary scale starts at KShs.93,000/- per month before deduction of tax.  Where the jobholder is not liable to Kenyan tax the scale will be abated under HM Treasury rules and starts at Ksh.71,228/- per month to take account of the tax they would have paid.

The Role

The jobholder will be part of the Reception & Transport Team.  The overall role of the jobholder is to act as Receptionist and support the Transport Manager in the daily running of the transport service.  This is a busy job requiring a flexible approach to managing the workload, very good communication and interpersonal skills, and effective organisational skills, including good accuracy and attention to detail. The jobholder will be an integral part of the transport team so must have proven ability to work in a team.  Experience of the full range of Microsoft Office packages is essential. 

Key Responsibilities

To work closely with the Transport Manager and team

The main duties and responsibilities of the job include:

• Attending to visitors at Reception and controlling entry to the East Wing through the secure access system.
• Undertaking switchboard duties on a weekly rota and during lunchtimes, short-breaks and providing leave cover.
• Management of the answering machine to ensure a 24/7 response after hours, at weekends and holidays.
• Management of transport booking and preparation of daily transport programme in consultation with Deputy Transport Manager. 
• Making hotel or other temporary accommodation bookings for visitors to the High Commission.
• Maintaining radio contact with the transport and guard controls, including participating in regular radio checks.
• Receiving BHC mail and sending mail to other organisations, including deliveries by BHC drivers.
• Responsibility for maintaining customer feedback data on transport services.

Required Skills:

• Effective team working skills;
• Excellent interpersonal and communication skills
• A high level of organisational skills;
• Precise attention to detail;
• Ability to multi task
• Diplomacy and sensitivity when working with clients;
• Good IT skills;

Key Competencies:

• Working with Others - Treats others with consideration and respect.  Works effectively and supportively with colleagues, both individually and in teams.
• Communicating - Provides information clearly and concisely.  Willing to express own views and contribute to team discussions.
• Customer Focus - understands and focuses on customer needs.
• Delivering Results - Demonstrates the skills and motivation to complete all tasks competently, accurately and on time. Solves problems within own area of responsibility but knows when to seek guidance.
• Learning And Developing - Open and flexible approach to new ideas, drawing on skills and experience to improve results.

Application:

The British High Commission has not appointed any agents to process job applications or arrange interviews for this position and expects no fees to be paid to anyone.

Applicants must have the right to live and work in Kenya. Applications – (CV plus completed application form) clearly marked: - “A1L Receptionist” should be forwarded to the following address:

The Human Resources Manager,

British High Commission, 

Upper Hill Road,

PO Box 30465 – 00100,

Nairobi

Or by e-mail to: HR.Recruit@fco.gov.uk    

You can access the job profile and BHC application form by visiting our website www.gov.uk/world/kenya .

Applications should be received on or before 25 July 2013.  Only short-listed applicants will be contacted for interview.

The British High Commission is an equal opportunities employer. Recruitment and staff management is conducted without regard to gender, race, ethnicity, religion or disability provided candidates are able to meet the requirements of the position advertised.

Categories: EMBASSY, RECEPTIONIST