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4G Capital (4th Generation Capital) is a consumer finance
providing ethical credit services to those who require it most.
We provide rapidly accessible and affordable unsecured loans
with strict affordability criteria to prevent unmanageable debt.
Our customers are mainly
small businesses and entrepreneurs who use our credit to grow their businesses
and provide for the unforeseen.
We operate in their markets through 6-man micro branches to
provide tailored relationship-based services.
Our vision is to become the number one retail finance firm in
Africa by offering the best services in terms of accessibility, affordability,
value and customer experience.
Our branches are in markets like Dagoretti, Wangige, Limuru, and Rongai.
We seek to recruit Branch Interns to
serve in these markets
Responsibilities
· Work
in pairs with Loans Officers and Collections Officers
· Support
and maintain an excellent work environment to achieve demanding targets
· Deliver
first rate customer service
· Build
excellent relationships with customer-partners and opinion leaders in catchment
area
· Assist
in accurate and timely reporting of Management Information and market feedback
to report on customer preferences, trends and market opportunities
· Assist
in contacting debtors to receive payment
· Assist
in following up on defaulters to recover payments
· Carry
out customer education and maintain relationships
· Assist
in maintaining exhaustive and accurate Debt Management Forms
· Assist
in renegotiating payment schedules or obtaining funds from relatives via
responsible relative or other means
· Assist
in spoof calling
· Forward
defaulter files to HQ collectors on appropriate date
· Assist
in Issuing demand letters to defaulting customers
Requirements
· A
good level of general education- Diploma or degree
· Computer
literacy
· Education
background in sales/Marketing
· Experience
in a related field will be an added advantage
· Experience
in a financial institution and dealing with customers at the bottom of the
pyramid will also be an added advantage
Key Competencies
Customer Handling
· Sales
and Business Development
· Enforcement
of contract and repayment obligations
Administrative Support
· General
support to all tasks
· Communications
· Small
Branch Operations
· Information
Collection
Personal Attributes
· Integrity
and ability to work in consumer finance
· High
Motivation
· Self
starter-functional problem solver
· Process
discipline- Ability to follow SOPs
Team leader
Responsibilities and Requirements Branch Targets:
· Achieve
monthly sales and collections targets
Manage Branch Staff
· Directly
oversee, support, and develop Branch staff to run a high performance 6 person
team.
Leadership & Problem Solving
· Build
and maintain an excellent work environment for the team to develop individual
potential and achieve demanding targets.
· Lead
and Manage all Branch functions, logistics and performance issues.
Service Delivery
· Deliver
first rate customer service
Relationships Building
· Build
excellent relationships with customer-partners and opinion leaders in catchment
area.
Reporting
· Provide
accurate and timely reporting of Management Information and market feedback to
report on customer preferences, trends and market opportunities
Perform such other tasks and duties as the Company may from time
to time designate as forming part of the Employee’s job description
Requirements
· 1-2
years of leadership experience
· Experience
in micro finance institutions and not banks
· A
degree in a business related field
· Team
leaders in micro finance institutions encouraged to apply
Key Competencies
Customer Handling
· Sales
and Business Development
· Enforcement
of contract and repayment obligations
Administrative Support
· General
support to all tasks
· Communications
· Branch
Operations
· Information
Collection
Personal Attributes
· Integrity
and ability to work in consumer finance
· High
Motivation
· Self-starter-functional
problem solver
· Process
discipline- Ability to follow SOPs
If you are interested and meet the above requirements and
competencies, kindly send your cv and cover letter detailing your suitability
for the position applied for to
careers@4g-capital.com
This position is urgent.
