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Preferred reporting date:.As soon as possible.
Proposed salary guide: Competitive, and in
line with qualifications and experience.
Job Title: Tour Manager
Department: Sales& Marketing
Reports to: Managing Director
The Organisation
Our client, a leading tour and travel company is
looking for a Tour Manager to handle strategy formulation, business
development, relationship management, operations, performance management, of
tour staff, and recruitment.
The Location: The successful candidate will be based
in the offices in Mombasa Kenya. (Nairobi office position filled)
Job Purpose
- To develop, establish and maintain business and marketing strategies to meet organizational objectives.
- Effective management of the marketing, advertising and promotional activities of the organization. This role monitors, analyzes, and understands customer behavior. In addition, he or she will create or modifycustomer segments for targeted selling, and will creates and manages campaigns and promotions.
Key Roles and Responsibilities
- Reporting to the Managing Director, the Tour Manager will be responsible for:
Strategy Formulation
- Developing and implementing business and marketing s4trategy.
Business Development and Operations
- Developing domestic and international holiday packages.
- Designing flexible tour packages to meet the needs of different clients.
- Costing tours and travel packages.
- Exploring and identifying new business opportunities in a competitive and rapidly changing industry.
- Developing and implementing Standard Operating Procedures.
- Managing the company’s fleet and ensuring that documentation and condition of the vehicle is sound.
- Making sure all travel arrangements run according to plan & that accommodation and service are excellent.
- Welcoming the groups at the starting point to greet, brief and communicate itineraries.
- Liaising with hotels, KWS etc and signing rate contracts on behalf of the company.
- Making accommodation bookings, flight reservations and restaurant bookings.
- Writing reports and maintaining records.
Performance Management, Recruitment and Relationship
Management
- Hiring well qualified staff in Tours department and train the same staff.
- Supervising transport and tour department staff
- Dealing with emergencies e.g. illnesses, accidents and answering questions from holiday makers.
- Any other duties that may be assigned from time to time by the managing director.
- General Requirements
- Role will cover East Africa
- Direct the hiring, training, and performance evaluations of Tours and Travel team and oversee
- their daily activities for the local office and branches
- Be involved in the selection and hiring of sales executives
Education and Experience
Key Competencies
- Team building
- Excellent oral and written communication skills
Key result areas
- Attainment of sales target
- No of tours
- Business development
- Quality of relationships with clients and staff.
Other requirements
- Must be proficient in English and Kiswahili.
- Three professional references
- Travel throughout East Africa and globally if required
- Kenyan Driving License
- Selected Individual needs to be honest, self motivated, hard working team player who can work with little or no supervision.
Interpersonal skills and competencies
- Innovation.
- Good organization and planning.
- Team leadership.
- Excellent formal presentation skills.
- Persuasiveness and easy adaptability.
- Ability to tolerate stress.
- Ability to meet strict deadlines.
- Decision making and clear judgment.
- Innovativeness.
- Problem analysis and solving capability.
- Computer Skills
- Working knowledge /good use of MS Word and Excel.
The Organisation’s Culture
- Equal opportunity employer
- Staff with high levels of Integrity
- Hard working staff, working mainly independently and without supervision
- Able to work in a multicultural environment
How to Apply
If you believe you have what it takes to handle any of
this challenging position, kindly and urgently
email your one page Application Letter, together
with your detailed CV (placed in one file, please) as an attachment in Word or rtf format to jobs@achievers.co.ke,
clearly indicating the position applied for in the
subject line of your mail to enable automated email sorting. Only applications specifying the position applied for
will be considered.
Kindly also indicate details of your current and
expected salary, names & addresses of 3 business referees, current and
previous employers, roles and responsibilities handled to date, together with
your day and cell contacts. Original Certificates and copies of the same will
be required for those interviewed.
We regret that only Short Listed Candidates will be
considered. Kindly send one application to avoid disqualification.
Deadline: on identification of suitable candidate or
deadline 16th August 2013 whichever comes earlier. “The Early Bird Catches the
Worm” You are encouraged to apply early
Notes: Priority will be to suitable candidates
on our CV Placement Service
We regret that only applications sent for this
specific vacancy will be considered
