Technical Support Engineer - Nairobi, Kenya

Our client, a leading provider of Currency Recognition and Cash Processing Solutions from China is seeking to recruit a Technical Support Engineer. The successful candidate MUST have prior working experience in the ATM industry/banking equipment industry.

Key Responsibilities:

• Provide technical support to partner or end user to solve the ATM technical problems, if necessary will travel to other cities for on-site support.
• Manage & process customer complaints and /or new requirement processes.
• Prepare service reports to the customer and prepare technical analysis, collect data and submit bi-weekly report to headquarters.
• Assist the local supervisor and manager to prepare the technical tender documents.
• Manage local projects such as pilot-test, technical upgrades, user accept test and others.
• Prepare and help out in technical documentation such as the spare-part lists, working instructions and technical bulletin writing.

Qualifications:

• Must have 2 years working experience in technical support or customer service.
• Must have a bachelor’s degree in computer science, electronics engineering or mechanical engineering.
• Computer literate.
• Ability to work under minimum supervision.
• Good written and spoken English.
• Ability to speak Mandarin and write Chinese will be an added advantage.
• Must possess an outgoing and proactive personality.


Monthly gross salary: Ksh. 350,010 - 500,040/= (Approx. 3,889 - 5,556 USD)depending on experience

Deadline:  20th March 2015

Applications:

To apply, please follow the link:  http://bit.ly/1JL674y

Summit Recruitment & Training, Blixen Court, Karen road, Karen.
Only short listed candidates will be contacted. Please indicate in your email which position you are interested in.

****Please do not apply if you do not meet the requirements of the job****

Categories: BANKING, INFORMATION TECHNOLOGY