Posts
Title: Branch Coordinator
Company profile: Our client is a subsidiary of a Group of Companies that started operations in 2000. Today they provide, integrated design and build IT solutions for SMEs and Large government institutions.
Our Client also has a nationwide coverage with branches in various locations in Kenya.
Location: Nairobi
Department: Management
Main purpose of the job
Main role will be to oversee the growth of business, exploit new IT business opportunities.
Key Outputs
- Maintains communication between the branch and management by preparing daily,weekly, and month-end reports regarding operations and productivity.
- Formulates recommendations and provides feedback to management regardingoperational policies and procedures.
- Monitors office activity, including number of transactions, loan volume, sales volume,etc.
- Provides training to staff in regard to operations and policies.
- Schedules, supervises, and motivates branch staff in an effort to maintain optimalmember service satisfaction levels.
- Coaches staff to fulfill business plan goals.
- Assists in evaluating staff’s work performance by helping to prepare and deliverannual reviews and performing coaching sessions.
- Monitors quality of service for members, and ensures that employees are maximizingopportunities to sell products.
- Assists in managing the security and safety of the branch, by analyzing security andsafety policies and procedures. Alerts staff of any changes.
- Assists in the interviewing, hiring and training of new tellers and member serviceteam members.
- Develop and manage a strong sales culture within the branch. Mentor and motivate staff; measure and monitor results; hold staff accountable for achieving goals.
Qualifications & Competencies
- University Degree in Sales / Marketing or related field with a Professional, courteous, energetic, presentable, resilient, good product knowledge and excellent communication skills.
- Good listening skills and good work ethic.
Computer skills: MS Word, Windows, Excel and PowerPoint
Ladies are encouraged to apply
Experience
- Minimum 5 years working experience in Sales / administration / Customer Service withinthe IT Industry
How to apply
To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line. Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contacted
