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Title: Software Developer/Support Engineer
Location: Westlands, Nairobi
Type: Full Time
Our client is excited to be recruiting an outstanding, energetic, and highly motivated individual to fill the role of development and technical support specialist. The stand-out individual must have strong technical and communication skills to join our team and fit into our great employee culture.
The selected candidate will start as a support engineer working remotely and onsite with customers. His or herjob will be to manage the cloud software, solve customer issues arising from our cloud software and to provide guidance on enhancing the customer processes/experience. This includes the ability to problem-solve technical issues, manage the cloud-software, and act as a consultant for improvements and enhancements to the software.
Furthermore, after showing great aptitude for this, the candidate will have promotion paths into either exclusively software engineering or exclusively technical consulting.
We are looking for staff to start IMMEDIATELY!
The successful candidate will be responsible for:
Responsibilities:
- Effective and high quality support of client issues
- Day-to-day management of the framework for clients
- Developing custom solutions leveraging the platform
- Integrating software with other applications
- Working with team members to provide scope and timeline for development items
- Being able to work with aggressive timelines and communicate well with clients and other team members
- Understand customer business processes furthermore providing insight into SaaS enhancements for our clients
Qualifications – Background and Experience:
- Full-time: At least 1 year of experience in developing business related solutions (CRM, ERP, etc.) or applications involving, but not limited to, databases and database logic leveraging triggers or batch processes, user interface, integrating or connecting systems via Web Services API
- Intern & Full-time: Degree in Computer Science, Computer or Software Engineering, MIS or equivalent
Qualifications – Personal:
- Strong communicator with ability to articulate ideas well to external customer and internal team.
- Enthusiastic, professional, and confident personality, with a focus on customer success
- Excellent listening skills and detail oriented mind to fully understand customer requirements and pain points
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Ability to translate customer requirements into development plans and design
- Technical acumen to convert plans into real solutions that works
- Client-focused attitude. A customer advocate
- Team player with strong interpersonal skills
Qualifications – Technical:
- Very strong object oriented skill set; ability to learn new languages easily and quickly
- Application and/or mobile development experience with PHP, Javascript, HTML5, ASP, SQL, Java, C++, Android, iOS
- Knowledge of Agile development
- Asset: Knowledge of enterprise systems, CRM, ERP, and Data warehousing
- Asset: Work experience with a software organization or professional consulting organization
How to apply
To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line. Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contacted
