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Title: Call Centre Agents
(3 months contract)
Location: Nairobi, Kenya
Salary: 25,000/- per month
SunnyMoney is an innovative, fast-growing, social enterprise, owned by the charity SolarAid, which sells pico-solar lights across Kenya, Malawi, Tanzania and Zambia. Our aim is to enable the world’s poorest people to have access to clean, renewable power. We do this by selling solar lights to rural households and building a vibrant solar market.
Our overarching goal in Kenya is to eradicate the use of kerosene and candles for lighting and help create a genuine solar lighting market.Our mission is to eradicate the kerosene light from Africa by the end of this decade. To find out more, go to www.sunnymoney.org
Mission for this post
We are looking for dynamic, business-minded individuals with excellent sales and customer service backgrounds.
Call Centre Agent Roles and Responsibilities:
- Answer courteously outbound and inbound calls.
- Respond to customer inquiries.
- Generate customer interest in the products offered by SunnyMoney Kenya.
- Provide personalized customer service by responding to the needs of the customers.
- Ensure feedback from the customer to further improve the customer services.
- Manage and update customer databases with the status of each customer.
- Coordinate with the field team to send products on time to customers.
- Provide customers with brochures and information packages on products.
- Build customer loyalty by follow-up of customer calls.
- Evaluate problems of the customers and provide logical lasting solutions.
- Manage filing, correspondence and other management tasks.
- Working closely with the Country Manager and other managers.
Reporting and communications
- The Call centre agent work will be managed and supervised by the Call centre Co-ordinator. The Call centre agent will also work alongside other members of SunnyMoney Kenya team.
- For consideration for this position, one must clearly demonstrate the following:
- Educated to diploma level.
- Computer literate. Excellent Word and Excel skills
- Superior customer service skills and ability to maintain positive working relationships
- Solid organizational skills and strong work ethics.
- Great attention to details and confident in talking to people
- Ability to multi-task
- Ability to manage, process and data input
- Ability to maintain confidentiality at all times
- Must be highly motivated and committed to achieving results
- Ability to work under little supervision while meeting deliverables
- Ability to work in a team environment, as well as independently
- Excellent English and Kiswahili communication skills; written and verbal.
- Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.
Other
- Commitment to our mission and developing the solar market
- Participative and collaborative working approach
- Self-starting, passionate, trustworthy, dependable and decisive leader who communicates effectively and consistently works efficiently to high standards.
How to apply
Interested applicants please email CV together with a covering letter which explains how you meet the criteria in this job description to info.kenya@sunnymoney.org
Important: Please entitle your email subject line with: Your Name, SunnyMoney Call Centre Agent and save letter together with CV in one attached file.
Deadline for applicants: 4th April 2014
