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Title: Product Manager
Department: Networking Solutions Department
Reports To: Business Development Manager
Reporting to this position: Product Experts, Direct sales Executives and Sales Administrators
Role Objective
The position is for an ICT firm. The Manager is to head Network Architects or Engineers who design computer networks. They set up, test, and evaluate systems such as local area networks (LANs); wide area networks (WANs), the Internet, intranets, and other data communications systems.
They perform network modeling, analysis, and planning, which often require both hardware and software solutions.
Duties And Responsibilities
Being the Networking Solutions Product Manager, you are Directly Responsible for the Networking Solutions portfolio via
Strategy: – Selection of appropriate products solution [pricing, quality, features, critical advantages, integrating and provide an annual product solution roadmap plan.
Product management:- Pricing, negotiation, min & max stock holdings, forecasts
Project manager / Customer Service agent and Sales Staff:- Responsible for Directing, Training & Technical aspects of sales and design, including Exhibitions, Trade shows etc.
Resellers: – Assisting with Training & Technical aspects of sales and design.
Technical / Installation staff:- Managing and directly involved in Training of technical staff, technical installation, support, configuration and commissioning of projects for efficient performance of the Networking Solutions portfolio
Records: – Ensuring that all the transactions and activities related to the Networking Solutions portfolio are well recorded and are up-to-date in the Customer Relationship Management System (C.R.M).
Reports: – Ensuring that all the reports, analysis and feedback relating to the performance of the Networking Solutions are prepared and presented as required by the top management.
Product and Solutions Marketing: – Ensuring that the Telephony solutions are well marketed to both the employees and potential clients to arouse interest and drive sales.
Dealing with Internal and External customers to improve business profitability.
Responsible for managing departmental budget.
This position may be assigned to support a Client account relations role
NB: This position includes outside travel to customers’ premises and manufacturers’ premises
Performance Measurements
Key Performance Areas
Maintain Technology Product Strategy
Lead product strategy with annual product solution strategy roadmap with sales target.
Justify on a continuing basis the current product solution offering based on :-
Quality
Opposition / Competitor offerings
Pricing
Local or imported advantages
Key advantages
Maintain Technology Product Range
Maintain preferred product solutions list with company required margins.
Make available on-line user friendly entire product solutions range to clientele, quickly, easily for simple and accurate product solution selection, with required tips, critical advantages and other required user information.
Provide information centre to keep the organization and clients up to date with commercial and technical information related to our technical offering.
Identify key suppliers – assist with pricing negotiation.
Optimize stock holdings based on
Sales forecasts
Min & Max optimal holdings
Supplier price breaks
Manage Project And Sales Staff
Provide ongoing product & solution based training to project / support and sales staff.
Assist with Technical designs in quotes and tenders.
Attend site visits where your expertise is required
Attend client visits where your product knowledge is a key to winning the client over
Attend trade shows as a technical expert
Support Of Resellers (Could Be Smoothtel And Data Solution Regional Customers)
Provide ongoing product & solution based training to sales staff.
Assist with Technical designs in quotes and tenders.
Attend site visits where your expertise is required.
Attend client visits where your product knowledge is a key to winning the client over.
Attend trade shows as a technical expert.
Manage Technical / Installation Staff
Provide ongoing product & solution based training to tech staff.
Assist staff with product and solution designs until they are competent.
Assist staff with technical configuration + commissioning until they are Competent.
Customer Relationship Management (CRM) Based Operations Record all the transactions and activities related to the Telephony Solutions portfolio and that they are up-to-date in the CRM system.
Provide all the reports, analysis and feedback relating to the performance of the Telephony solutions via the CRM.
Sales Strategy Assessing market size and potential
Setting a detailed three to five year sales strategy and revenue targets with Business Development Manager
Developing realistic yet thorough implementation plans to achieve sales strategy
Categorise market segments and develop sales territories
Determining sales force size; mix and total go to market strategy
Developing areas of differentiation and excellence
Sales Objectives
Set and achieve yearly, quarterly and monthly goals and objectives based on sales strategy
Set annual, quarterly, monthly and weekly goals with each sales representative and with team
Develop action strategies and implementation plans to achieve organisational objectives
Take full ownership for results, and report to Business Development Manager in good time if a goal will not be achieved
Define short- and long-term goals and priorities for the sales team based on strategy and current realities
Sales Target
Achieve sales targets
Achieve margin and bottom-line targets
Measure total sales force cost as ratio to sales
Keep total sales force cost within pre-determined parameters
Research, develop and implement a comprehensive and accurate sales forecasting methodology
Regularly update, manage and report on sales forecast
Find areas of improvement impacting the bottom line
Liaise with finance on sales forecast, cash-flow and key financial ratios
Qualifications, Skills-Set & Knowledge Required
Bachelors Degree in Business Information Technology / Bachelors Degree in Electrical / Electronic Engineering or a Higher National Diploma in Electrical / Electronic Engineering or a Minimum 5 years’ Computer Networking systems industry experience.
Certification in CCNA, Professional Computer Networking Installation courses
Project Management and Audit Reviews
Computer Networking systems Design
Computer Networking systems Integration
Products Knowledge
Structured cabling
Ability to develop product strategy plans consultatively with relevant stake holders.
Ability to transfer these technical skills over to other staff.
Having had experience in large integrated system technical sales, design, implementation and commissioning.
Sales – Client convincibility through superior product knowledge and experience.
Training – Ability to teach and impart technology to technical installers and customers.
Team management skills..
Note:
Only those fulfilling the requirements of the positions should email
Their Detailed Cvs,
Indicating Your Availability
Expected Salary
Position Closes on the; 18th November, 2013
On the Subject line clearly indicate “Product Manager”.
E-mail to: philip@dafinaconsultants.com
