Branch Managers (Jobs in Kenya, October 2014)

Title: Branch Managers

Kenindia Assurance Company Limited is one of the leading composite insurance Companies in Kenya with branches in all major towns of the country.  

Established in 1978, the Company has continued to be a market leader in the Insurance Industry. 

We are in the process of expanding our network and services to different counties and are looking for qualified individuals to fill the following position:-

Job Title: Branch Managers

Department: Marketing / Operations

Reports to: Asst. General Manager – Marketing/Operations

Supervises: Branch Team

Job Purpose / Function: Take charge of branch operations and ensure that they meet or exceed set performance targets in respect to underwritten premium, client recruitment, service quality and expense control.

Key Duties and Responsibilities

• Promote business growth and achieve set growth targets by aggressively marketing the branch to potential customers and increasing the services provided to existing ones. This will include monitoring market activities and identifying ways in which the company’s services can be improved and rendered more competitive
• Ensure that both internal and external reporting requirements are complied with fully and that reports are accurate and timely
• Ensure that branch operations run smoothly and profitably so that quality service is provided to customers at all times
• Set performance standards for Branch Assistants that are in line with the Company’s business targets and ensure that staff understand those targets and have the capacity to achieve them. This will include ensuring that staff are well trained in their jobs and regular monitoring of performance
• Promote a positive image for the company by ensuring quality service and professionally handling customer complaints. Improve business for the company by maintaining good customer relations
• Take charge of security matters at branch level and ensure compliance with set policies and procedures
• Ensure that the branch’s credit activities are managed in a compliant manner, are profitable and pertinent risks are minimized
• Perform operational duties including making payments and receipt authorizations and general staff supervision
• Generate the required reports in a timely and accurate manner
• Train and set targets and monitor the performance of agents
• Visit, develop and maintain good rapport with customers and handle their queries, and reporting on any significant/persistent concerns to management
• Opening and maintain new accounts within the region, in consultation with the Branch Overseeing Officer and AGM Marketing and overseeing the profitable growth of these accounts
• Ensure that territorial agents are paid in a timely and accurate manner

Job Specifications
 

Academic and professional qualifications: 

• Degree in any business related field e.g. Marketing, Commerce, Insurance, Economics etc.
• ACII , AIIK ANZIF
• Training in customer care and sales

Minimum years of experience required for them: 3 - 5 years at management level
 

Core skills and competencies:

• Underwriting skills, must be able to give accurate quotations
• Problem solving and decision making skills
• Relationship building skills
• Networking skills
• Staff supervision, training and performance management skills

How to Apply

All application letters and detailed CVs should be sent by 24th October 2014 to recruitment@kenindia.com 

or to the following address:-

Head of Human Resources,
Kenindia Assurance Company Limited,
8th Floor, Kenindia House,
P. O. Box 44372 – 00100,
Nairobi.

Only shortlisted candidates will be contacted

Categories: INSURANCE