Operations Manager (Jobs in Kenya, October 2014)

Title: Operations Manager
Our client is a Tours and Safaris Company currently recruiting an experienced an Operations Manager who will oversee the Business Development and Fleet Management of the company.

Responsibilities 

• Daily Operations Management of a Fleet of tours and safaris vehicles

• Business development

• Budgets projection and monitoring

• Emergency Response Management

• Management and financial reporting

• Handling Customer needs, service delivery and recovery

Main Duties and Responsibilities

• Setting up and maintaining existing trips

• Dealing with suppliers hotels, pilots

• Health & Safety training.

• Quality Control on all trips.

• Managing on-location staff and recruitment & training.

• Working with the finance administrator in budget creation.

• Monitoring customer feedback and acting upon this

• Event management at selected events.

• Guiding if and when required.

• Networking with tour operators.

• Providing travel information to clients.

• Managing customer issues.

• Displaying promotional material.

• Preparing quotations.

• Booking hotel rooms.

• Distributing travel itinerary.

• Booking of hotels, lodges and accommodation for clients.

• Designing routes for clients

• Constructing fare for the clients

• Advising on vaccinations and necessary permits to foreign companies

• In charge of vehicle servicing, maintenance, documentations, licenses and allocations.

• Schedule vehicles in accordance to itineraries provided

• Ensure vehicle have all necessary documentation and are road worthy

• Allocate drivers allowance

• Vehicle tracking and reporting

Requirements

• BSc or BA degree (Dip if with relevant experience in Operations Management OR in Tourism and Travel Management)

• For Degree Holders: Not less than 3 years in relevant industry

• For Dip Holders: Not less than 5 years in relevant industry

• Valid  PSV and Driving License with experience of over 5 years.

If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing. Only candidates short-listed for interview will be contacted.
For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY

Categories: BUSINESS ADMINISTRATION