Male Client Service Executive (Jobs in Kenya, October 2014)

Title: Male Client Service Executive

Industry: ServiceLocation: NairobiSalary: 30K gross plus commissions Our client; a company in the service industry seeks to hire a Male Client Service Executive whose key responsibilities is to interact with clients and ensure efficient communication channels  both within the organization and externally.
Job Description

• Establishing relationships with the clients, maintaining and nurturing business relationships with the existing and new clients with an objective of increasing company revenue by meeting the set targets

• Greet customers warmly and ascertain problem or reason for calling.

• Attend to walk in clients and visitors in a cordial and professional manner.

• Managing key clients by ensuring constant communication

• Initiate new business by establishing new business contacts by developing thorough knowledge of the clients’ business and market trends

• Answer to customer inquiries in accordance with the company’s guidelines and policies.

• Preparing accurate and timely reports as per the client’s needs

• Delivery on daily company standards and adhere to service and quality standards

• Solve customer complaints in a calm and professional manner

• Provide product or service information to assist customers in making a decision

• Take payment information and other pertinent information such as addresses and phone numbers.

• Answering telephone calls and making the appropriate transfers.

• Compile reports on overall customer satisfaction.

• Resolve customer complaints via phone, email, mail, or social media.

• Regular visits to company clients and build a solid professional relationship.

Qualifications/ Skills

• Degree or Diploma in Business Administration or relevant field.

• Age – 24 – 27 yrs

• Sales and marketing background with a service company preferred

• Confident with excellent Professional presentation and communication skills.

• Aggressive, a go getter and results oriented.

• Client service experience would be an added advantage.

• Excellent time management skills.

• Ability to work under very minimum supervision.

• Knowledge of Microsoft Applications.

• Excellent Telephone and Grooming Skills.

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Male Client Service Executive 30K plus commissions) to vacancies@corporatestaffing.co.ke before 19th  October, 2014. Kindly indicate current/last salary on your CVN.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted.

Categories: SALES