Administration Manager (Jobs in Kenya, October 2014)

Title: Administration Manager

Industry: Tour and Travel

Location: Nairobi

Salary: KShs 120,000 - 150,000

 

Our client is one of the largest Online Travel Agency. They seek to hire an operations Manager someone to lead the Kenya Operations team and work with the Country Manager to build Kenya’s best travel agency.

Job Purpose: Overall leadership, supervision and provision of guidance to Operations team, which encompasses Call Centre, Customer Service and Telesales functions, so as to ensure that overall company objectives are met.

Key Responsibilities

• Advocating excellent customer service and leading by example
• Monitoring and enhancing team performance; provide individual coaching & support
• Ensuring correct use of company systems
• Implementation and tracking of standardized operations processes and procedures, and error minimization
• Setting and measurement of KPIs and objectives for each team member
• Continuous training of teams to ensure that team members meet performance standards as set out in their KPIs
• Quality assurance of the team to ensure that company standards are continually met
• Introducing and implementing best practice in Operations
• Continual testing of company's website to ensure its proper functioning
• Managing pricing and fares comparison procedures
• Clear and concise communication to managers on all requested processes and feedback, and all pertinent issues that managers should be aware of
• Other duties consistent and within the scope of the position

Skills and Requirements

• 5 to 7 years’ experience with a travel agency, preferably one with a B2B product
• At least 4 years advanced Amadeus knowledge including experience with ticketing and reissues
• At least 2 years in a Team leadership position overseeing a team
• At least one year of BSP Link experience
• Microsoft Office packages (Excel, Word)
• Languages essential: Fluent English and Swahili (written and verbal)
• Lover of customers
• Ability to manage, motivate and lead a team
• Hands on ‘do-er’ with an execution mentality
• Goal orientated and target driven; self-motivated
• Be proactive and have a positive approach
• Excellent communication skills
• Be able to work well with all kinds of personality types
• Be able to take instruction from managers, and act within the deadlines set
• Ability to work under pressure and collaborate internationally
• Flexible, adaptive and versatile
• Patience and good attention to detail

This is a highly challenging role with vast opportunities. 

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Administration Manager (120-150K)  to vacancies@corporatestaffing.co.ke before 28th  October, 2014

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.

Categories: MANAGEMENT