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Equity
Bank is one of the region’s leading Banks whose purpose is to transform the
lives and livelihoods of the people of Africa socially and economically by
availing them modern, inclusive financial services that maximize their
opportunities.
With a strong footprint in Kenya, Uganda, Tanzania, Rwanda
and South Sudan, Equity Bank is now home to over 8.3 million customers - the
largest customer base in Africa.
Currently the Bank is seeking additional talent to serve in the
roles outlined below:
The Position
The role holder will be responsible for growth, development and
monitoring of the mortgage portfolio and maintain cordial relationships with
all customers for the mutual benefit of both parties.
Key Responsibilities
- Grow a high quality mortgage portfolio
- Monitor the mortgage business liability and asset portfolios
- Achieve business set target
- Ensure retention of existing customers through high level of customer satisfaction and cross selling bank products
- Delivery of excellent customer service through maintenance of high service standards
- Ensure compliance to mortgage related issues
- Develop new business opportunities and proactively market for mortgage lending opportunities to current and prospective clients
- Build, maintain and enhance existing and prospective customer relationships
- Maintaining credit files according to policy and procedures
- Conduct customer visits, business appraisals and prepare business proposals
- Originate quality loan applications and proposals to meet the needs of the clients
- Ensure documentation and security perfection is in place before disbursement of the loan
- Maintain quality Loan portfolio by daily monitoring and immediate follow up of all accounts in arrears
- Provide timely and organized responses to customer questions, disputes and complaints
- Prepare performance reports (monthly work plan, activity report etc)
Candidate Profile and Qualifications
- Bachelor’s degree in a business related field from a recognized Institution
- MBA or relevant professional qualifications will be an added advantage
- A minimum of 5 years’ experience in Banking having worked in Customer Relationship Management, Mortgage Credit Analysis and Lending or Construction Finance
Desired knowledge, skills and competencies
- Negotiation skills with the ability to network and develop strong business relations
- Should be innovative in identifying and harnessing new and existing opportunities to maximize business
- Good understanding of risk, credit policies and procedures
- Excellent credit and financial analysis skills
- Strong leadership skills
- Excellent communication and interpersonal skills
- World class customer service skills
If you believe that you meet the above requirements, please
submit your application with detailed Curriculum Vitae, current remuneration
and daytime telephone contact and email address by 20th September 2013.
Only short listed candidates will be contacted.Equity Bank is an equal
opportunity employer. We value the diversity of individuals, ideas,
perspectives, insights and values, and what they bring to the workplace.
Send applications tojobs@equitybank.co.ke
