ADMINISTRATION/TELESALES OFFICER (JOBS AND VACANCIES IN KENYA SEPTEMBER 2013)

Gross Salary:  Kshs 25,000

Availability   :  Immediately

We are a Human Resource consultancy firm based in Westlands, Nairobi.

We seek to recruit an Administration Officer with a Telesales background for a short fixed contract of 4 months.

Tasks & Responsibilities

• Undertake Reception responsibilities
• Provide  support to our recruitment department ( i.e. data management -  input/ compilation;  data processing, interview scheduling, reporting and record management )
• Develop our portfolio of prospects into clients, selling the full service mix.
• Develop multiple contacts with each Client account (influencers, decision-makers and stakeholders)
• Meet and exceed agreed upon telesales targets.
• Cultivate a loyal Client base
• Generate leads through market and client research
• Ensure accurate, up-to-date, and tidy data
• Monitor competitor activity and market dynamics within specific markets
• Provide appropriate information to clients
• General Administration duties

Job Requirements

• Diploma / Degree holder in Business Administration/ Marketing/ PR/ HR
• At least 3 years’ experience in Administration or Customer Service
• A track record in revenue generation. Proven sales track record, which has been gained in a relevant B2B sales environment.
• Good command of English Language (written and spoken)
• Excellent Computer skills (Word, Excel, PowerPoint, Outlook Express)

Personal Attributes

• Sets high standards for self, assuming responsibility and accountability in completion of tasks or assignments
• Assimilates and applies new job-related information
• Poised, well groomed, credible and confident demeanour 

Desired Competencies

• Active Learning – zeal for new information, knowledge and experiences, regularly seeking and capitalising on learning opportunities; quickly assimilating and applying new information.
• Adaptability – effective when experiencing changes in work responsibilities or environment; adjusting to work effectively in new environment
• Building Customer Loyalty – meeting customer needs; building productive customer relationships, taking responsibility for customer satisfaction and loyalty.
• Collaboration – working effectively and cooperatively with others; establishing and maintaining good working relationships
• Communication – clearly conveying information and ideas in a manner that engages the audience and helps them understand and retain the message
• Managing Work – effectively managing time and resources to ensure that work is completed efficiently
• Sales Persuasiveness – uses appropriate interpersonal styles and communication methods to gain acceptance of a service or idea from prospects and clients
• Ability to demonstrate a structured approach to planning and managing the sales process
• Excellent negotiation and influencing skills
• Ability to work effectively within a team environment 

Application

Interested and qualified applicants should send their applications and CV’s (ONLY) stating their current and expected salary to recruit@idp-ea.com not later than 25^th September 2013. Clearly indicate the position applied for on the subject of the application email. Please note that applications with scanned documents will not be considered.

Categories: ADMINISTRATION, BUSINESS ADMINISTRATION, HUMAN RESOURCE MANAGEMENT, MARKETING, PUBLIC RELATIONS