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Title: Debt Recovery Officer
UNAITAS is
seeking to recruit dynamic, committed and responsible persons to fill the
following position; Debt Recovery Officer. Reporting to the credit Manager, the
job holder will be responsible for handling all aspects of debt collection.
Duties
and Responsibilities
- Continuous follow up after initial contact to constantly remind members of their obligations to the society;
- Drafting and issuing appropriate notices to the members requiring clearing of arrears or warning of potential legal action;
- Managing issuance of all required statutory notices prior to engaging recovery action;
- Engaging auctioneers, investigations and private debt collectors;
- Monitoring the performance of third parties involved in the debt collection process auctioneers, lawyers, private debt collectors;
- Following up legal cases where recovery action is challenged in court;
- Identifying and classifying hard core cases and where necessary recommending write offs;
- Negotiating and restructuring facilities where such actions increase chances of recovery of the debt;
- Ensuring that restructuring is done correctly in a legally binding manner without prejudicing original contacts and security;
- Keeping collection costs in check;
- Ensuring a uniform debt collection strategy in line with the society’s brand to avoid reputational risk or legal challenges by following strict policies and procedures;
- Managing storage and sale of repossessed collaterals;
- Documenting and disseminating lessons to lending officers on common challenges, trends, gaps and high risk arrears;
- Supporting collection drives instituted at branches that have arrears challenges;
- Degree in any business related field
- B [plain] in KCSE
- Over 2 years work experience-in debt recovery & credit management
- Proactive and of good analytical skills and ability to make decisions
- Team player with excellent interpersonal and member service skills
- High degree of integrity and commitment
