Senior Service Desk Analyst (Jobs in Kenya, March 2015)

Senior Service Desk Analyst

Nation Media Group is the largest independent media house in East and Central Africa with operations in Print, Broadcast and Digital Media. It attracts and serves unparalleled audiences in Kenya, Uganda, Tanzania and Rwanda.

We are seeking to recruit for the following positions in our IT Department.

We invite candidates who are result oriented, dynamic and self-driven with proven track records and attributes to excel in a highly competitive environment.

Senior Service Desk Analyst
Job Ref: HR-SSDA-03-2015

Job Summary:

This job holder will be responsible for ensuring efficient and cost effective first and second line support to end users within the agreed Service Level Agreements (SLAs), managing and maintaining IT services related servers, routinely maintaining the servers and ensuring the security of systems.

Specific Job Responsibilities

• Providing first and second level technical incident and problem management support services to end users in local and regional offices;
• Supporting and administering existing Back-Office Server Applications such as Active Directory, Exchange, Windows 2012/2008/2003 Servers, SharePoint, and SQL among others;
• Participating in IT related projects as assigned by management;
• Installing, configuring, maintaining and supporting Software, Computers, Mobile devices;
• Enforcing, maintaining, supporting and administering the existing IT security systems, services and policies;
• Configuring and deploying new IT equipment such as PCs, printers, modems and laptops;
• Escalating problems as appropriate to the external service support providers in order to ensure consistent and timely resolution.

Knowledge & Skills Requirements:

• Degree in Information Technology or equivalent from a recognized university
• 3 years prior technical end user/back office support experience
• ICDL or MOUS and A+ or N+ certification or equivalent
• MCSE or MCITP Certified.
• ITIL v3 Certified

Personal Effectiveness

• Strong interpersonal and customer service skills
• Excellent communication skills both written and oral
• Ability to meet deadlines
• Ability to work under minimum supervision
• Ability to work during odd hours

The positions offer excellent career growth opportunities and competitive remuneration packages.

If you meet the above requirements, apply online at HERE on or before 19th March, 2015.

Note: We shall only contact the shortlisted applicants.

Categories: IT