Posts
Operations Executive
Summary
Orb Energy is one of the leading providers of solar energy solutions in Kenya and beyond. We are a fast growing company and currently making inroads countrywide. We require Operations Executives to join our dynamic team and will be in charge of daily administrative activities at branch level.
Orb Energy is one of the leading providers of solar energy solutions in Kenya and beyond. We are a fast growing company and currently making inroads countrywide. We require Operations Executives to join our dynamic team and will be in charge of daily administrative activities at branch level.
The Operations Executive will report to the Operations Manager and be responsible for all branch administration activities.
Key Responsibilities
- Administer all SOP (standard operating procedures) and essential paperwork at the branch.
- Manage and maintain the filing system strictly according to guidelines from the Company.
- Ensure warranty visits due for the month are administered and properly executed in the month due.
- Keep logistics costs for delivery to customers to a minimum
- Track order forms and receipts in line with standard operating procedures and without deviations. In case of deviations, execute administration for invoice reversal and de-installation.
- Continually review the availability of marketing literature, and sales tools and indent as required.
- Report necessary sales, collections, etc, on timely basis.
- Ensure consistent and accurate receivables tracking, and provide updates for weekly meeting.
- Ensure consistent complaint reporting through active communication with Technical Manager and follow up on responses to complaints to maintain customer satisfaction.
- Oversee timely and proper bank remittances in line with company SOP.
- Develop product knowledge and customer skills to handle all walk-ins to generate sales.
- Ensure branch telephone expenses are kept at a minimum and ensure no abuse of telephone privilege.
- Ensure the office is clean and neatly organized at all times.
Qualifications
- University Graduate/Diploma
- 3-4 years experience in customer care
- Strong administrative background with experience in dealing with customers and handling customer complaints
- Computer literate (capable of using word and excel and the company’s own IT systems)
- Experience handling basic accounting tasks such as petty cash management, cashiering, banking, etc
- Strong oral and written communications skills
How to apply:
Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Monday 23rd March 2015.
Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Monday 23rd March 2015.
Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Only short listed candidates will be contacted. Please note that we do not charge fees for receiving or processing job applications.
