Client Service Officer (Jobs in Kenya, March 2015)

Our client, a hospital is seeking to hire dynamic and result driven individuals to fill the position of Client Service Officer.

Location: Nairobi Kenya

Salary: Shs 40K

Key Roles

• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints
• Track customer complaint resolution
• Handle complex and escalated customer service issues
• Monitor accuracy of reporting and data base information
• Analyze relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Liaise with company management to support and implement growth strategies

Qualification & Skills

• A university degree in marketing/Public Relations or any related field
• More than two year of Customer Service Experience.
• Quality Focus.
• Problem Solving.
• Market Knowledge.
• Documentation Skills.

If qualified kindly send your CV to jobs@jantakenya.com clearly indicating ‘Client Service Officer‘ on the subject line by 20th March, 2015.

Do not attach any certificates.

Only shortlisted candidates shall be contacted.

Categories: CUSTOMER SERVICE